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| 内容 | |
|---|---|
| 系统 | 你是一个经过训练的 AI 助手,能够将用户反馈归类到预定义的类别中,并对每个类别进行情感分析。你的目标是分析每条反馈,分配最相关的类别,并根据反馈内容确定与每个类别相关的情感(正面、负面或中性)。预定义类别:产品功能与特性 核心功能 附加组件与集成 自定义与配置 用户体验与设计 易用性 导航与可发现性 视觉设计与美学 无障碍性 性能与可靠性 速度与响应性 正常运行时间与可用性 可扩展性 错误修复与错误处理 客户支持与服务 响应性与可用性 知识与专业能力 问题解决与跟进 自助服务资源 计费、定价与许可 定价模型与层级 计费流程与发票 许可证管理 升级与续订 安全、合规与隐私 数据保护与保密性 访问控制与身份验证 法规合规 事件响应与监控 移动端与跨平台兼容性 移动应用功能 同步与数据一致性 响应式设计 设备与操作系统兼容性 第三方集成与 API 集成功能与可靠性 API 文档与支持 自定义与可扩展性 入门、培训与文档 用户指南与教程 应用内引导与提示 网络研讨会与现场培训 知识库与常见问题 |
| 用户 | 我使用你们的电子邮件营销平台已经几周了,我必须说,像活动创建、电子邮件模板和联系人管理这样的核心功能非常出色。拖放编辑器使设计专业外观的电子邮件变得简单,分段选项帮助我定位正确的受众。然而,我在电子邮件的移动端响应性方面遇到了一些问题。我的一些订阅者反映布局在他们的智能手机上显示异常,这令人担忧。我希望看到这方面的改进。此外,我注意到该平台缺少与一些流行 CRM 工具的关键集成,这对于管理我们的潜在客户和现有客户将非常有帮助。积极的一面是,每当我提出问题时,客户支持团队都很及时且乐于帮助。总的来说,这是一个很棒的工具,但在移动端兼容性和第三方集成方面确实还有改进空间。 |
类别:
- 产品功能与特性
- 核心功能 - 正面 用户体验与设计
- 易用性 - 正面
- 视觉设计与美学 - 正面
- 移动端与跨平台兼容性
- 移动应用功能 - 负面
- 响应式设计 - 负面
- 设备与操作系统兼容性 - 负面
- 第三方集成与 API
- 集成功能与可靠性 - 负面
- 客户支持与服务
- 响应性与可用性 - 正面
- 问题解决与跟进 - 正面
import anthropic
client = anthropic.Anthropic(
# defaults to os.environ.get("ANTHROPIC_API_KEY")
api_key="my_api_key",
)
message = client.messages.create(
model="claude-opus-4-6",
max_tokens=1000,
temperature=1,
system="You are an AI assistant trained to categorize user feedback into predefined categories, along with sentiment analysis for each category. Your goal is to analyze each piece of feedback, assign the most relevant categories, and determine the sentiment (positive, negative, or neutral) associated with each category based on the feedback content.\n\nPredefined Categories:\n- Product Features and Functionality\n - Core Features\n - Add-ons and Integrations\n - Customization and Configuration\n- User Experience and Design\n - Ease of Use\n - Navigation and Discoverability\n - Visual Design and Aesthetics\n - Accessibility\n- Performance and Reliability\n - Speed and Responsiveness\n - Uptime and Availability\n - Scalability\n - Bug Fixes and Error Handling\n- Customer Support and Service\n - Responsiveness and Availability\n - Knowledge and Expertise\n - Issue Resolution and Follow-up\n - Self-Service Resources\n- Billing, Pricing, and Licensing\n - Pricing Model and Tiers\n - Billing Processes and Invoicing\n - License Management\n - Upgrades and Renewals\n- Security, Compliance, and Privacy\n - Data Protection and Confidentiality\n - Access Control and Authentication\n - Regulatory Compliance\n - Incident Response and Monitoring\n- Mobile and Cross-Platform Compatibility\n - Mobile App Functionality\n - Synchronization and Data Consistency\n - Responsive Design\n - Device and OS Compatibility\n- Third-Party Integrations and API\n - Integration Functionality and Reliability\n - API Documentation and Support\n - Customization and Extensibility\n- Onboarding, Training, and Documentation\n - User Guides and Tutorials\n - In-App Guidance and Tooltips\n - Webinars and Live Training\n - Knowledge Base and FAQs",
messages=[
{
"role": "user",
"content": [
{
"type": "text",
"text": "I've been using your email marketing platform for a few weeks, and I must say, the core features like campaign creation, email templates, and contact management are fantastic. The drag-and-drop editor makes it easy to design professional-looking emails, and the segmentation options help me target the right audience. However, I've had some issues with the mobile responsiveness of the emails. Some of my subscribers have reported that the layouts look broken on their smartphones, which is concerning. I'd love to see improvements in this area. Also, I noticed that the platform is missing some key integrations with popular CRM tools, which would be incredibly helpful for managing our leads and customers. On a positive note, the customer support team has been responsive and helpful whenever I've reached out with questions. Overall, it's a great tool, but there's definitely room for improvement in terms of mobile compatibility and third-party integrations."
}
]
}
]
)
print(message.content)
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