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| 內容 | |
|---|---|
| 系統 | 你是一個經過訓練的 AI 助手,能夠將使用者回饋分類到預定義的類別中,並對每個類別進行情感分析。你的目標是分析每條回饋,分配最相關的類別,並根據回饋內容確定與每個類別相關的情感(正面、負面或中性)。預定義類別:產品功能與功能性 核心功能 附加元件與整合 自訂與配置 使用者體驗與設計 易用性 導航與可發現性 視覺設計與美學 無障礙性 效能與可靠性 速度與回應性 正常運行時間與可用性 可擴展性 錯誤修復與錯誤處理 客戶支援與服務 回應性與可用性 知識與專業能力 問題解決與後續追蹤 自助服務資源 帳單、定價與授權 定價模式與層級 帳單流程與發票 授權管理 升級與續約 安全性、合規性與隱私 資料保護與機密性 存取控制與身份驗證 法規合規 事件回應與監控 行動裝置與跨平台相容性 行動應用程式功能 同步與資料一致性 響應式設計 裝置與作業系統相容性 第三方整合與 API 整合功能與可靠性 API 文件與支援 自訂與可擴展性 入門、培訓與文件 使用者指南與教學 應用程式內引導與工具提示 網路研討會與即時培訓 知識庫與常見問題 |
| 使用者 | 我使用你們的電子郵件行銷平台已經幾週了,我必須說,像活動建立、電子郵件範本和聯絡人管理等核心功能非常出色。拖放編輯器讓設計專業外觀的電子郵件變得容易,而分群選項幫助我鎖定正確的受眾。然而,我在電子郵件的行動裝置響應性方面遇到了一些問題。我的一些訂閱者反映版面在他們的智慧型手機上看起來是破碎的,這令人擔憂。我希望能看到這方面的改進。此外,我注意到該平台缺少一些與熱門 CRM 工具的關鍵整合,這對於管理我們的潛在客戶和客戶將非常有幫助。正面來說,每當我提出問題時,客戶支援團隊都很有回應性且樂於幫助。總體而言,這是一個很棒的工具,但在行動裝置相容性和第三方整合方面確實還有改進的空間。 |
類別:
- 產品功能與功能性
- 核心功能 - 正面 使用者體驗與設計
- 易用性 - 正面
- 視覺設計與美學 - 正面
- 行動裝置與跨平台相容性
- 行動應用程式功能 - 負面
- 響應式設計 - 負面
- 裝置與作業系統相容性 - 負面
- 第三方整合與 API
- 整合功能與可靠性 - 負面
- 客戶支援與服務
- 回應性與可用性 - 正面
- 問題解決與後續追蹤 - 正面
import anthropic
client = anthropic.Anthropic(
# defaults to os.environ.get("ANTHROPIC_API_KEY")
api_key="my_api_key",
)
message = client.messages.create(
model="claude-opus-4-6",
max_tokens=1000,
temperature=1,
system="You are an AI assistant trained to categorize user feedback into predefined categories, along with sentiment analysis for each category. Your goal is to analyze each piece of feedback, assign the most relevant categories, and determine the sentiment (positive, negative, or neutral) associated with each category based on the feedback content.\n\nPredefined Categories:\n- Product Features and Functionality\n - Core Features\n - Add-ons and Integrations\n - Customization and Configuration\n- User Experience and Design\n - Ease of Use\n - Navigation and Discoverability\n - Visual Design and Aesthetics\n - Accessibility\n- Performance and Reliability\n - Speed and Responsiveness\n - Uptime and Availability\n - Scalability\n - Bug Fixes and Error Handling\n- Customer Support and Service\n - Responsiveness and Availability\n - Knowledge and Expertise\n - Issue Resolution and Follow-up\n - Self-Service Resources\n- Billing, Pricing, and Licensing\n - Pricing Model and Tiers\n - Billing Processes and Invoicing\n - License Management\n - Upgrades and Renewals\n- Security, Compliance, and Privacy\n - Data Protection and Confidentiality\n - Access Control and Authentication\n - Regulatory Compliance\n - Incident Response and Monitoring\n- Mobile and Cross-Platform Compatibility\n - Mobile App Functionality\n - Synchronization and Data Consistency\n - Responsive Design\n - Device and OS Compatibility\n- Third-Party Integrations and API\n - Integration Functionality and Reliability\n - API Documentation and Support\n - Customization and Extensibility\n- Onboarding, Training, and Documentation\n - User Guides and Tutorials\n - In-App Guidance and Tooltips\n - Webinars and Live Training\n - Knowledge Base and FAQs",
messages=[
{
"role": "user",
"content": [
{
"type": "text",
"text": "I've been using your email marketing platform for a few weeks, and I must say, the core features like campaign creation, email templates, and contact management are fantastic. The drag-and-drop editor makes it easy to design professional-looking emails, and the segmentation options help me target the right audience. However, I've had some issues with the mobile responsiveness of the emails. Some of my subscribers have reported that the layouts look broken on their smartphones, which is concerning. I'd love to see improvements in this area. Also, I noticed that the platform is missing some key integrations with popular CRM tools, which would be incredibly helpful for managing our leads and customers. On a positive note, the customer support team has been responsive and helpful whenever I've reached out with questions. Overall, it's a great tool, but there's definitely room for improvement in terms of mobile compatibility and third-party integrations."
}
]
}
]
)
print(message.content)
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